Phone (24 Hrs):+90.532.3221874
Galipdede Caddesi, Balkon Cikmazi Sokak No 4 Galata / Beyoglu / Istanbul / Turkey View on Map

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Balkon Residence, Istanbul – Cancellation Policy

We accept cancellations only in written form sent by fax or e-mail by the person who originally made the reservation We cannot be responsible for bad weather, illness, changes in travel plans or travel delays arising from acts of nature.
In the case that confirmed booking had been made, we unfortunately have to demand partial compensation.
Cancellation made more than 30 days before arrival : Full refund / No Late Cancellation Fee.
Cancellation made between 29 and 15 days before arrival : 25% of total accomodation charges as Late Cancellation Fee.
Cancellation betwen 14 to 1day before arrival : 50% of total accomodation charges as Late Cancellation Fee.
Cancellation on the day of arrival until 18:00 hours : 75% of total accomodation charges as Late Cancellation Fee.
No Shows: 100% of total accomodation charges as Late Cancellation Fee / No refund Reducing the number of nights and in some cases, changing the dates of the already confirmed reservations, will be treated as a cancellation and as such will be subject to the cancellation policy.
Once check-in has been made and payment has been fully realised for the whole stay, provided that there is an allowance in the booking calender, the management may honor the alteration requests of the guests, without obligation. In these cases, appropriate refunds may be applied but this will be carried on as best efforts basis by the management; it cannot be guaranteed.
In case where the time between the confirmed reservation and arrival is less than 30 days and/or the arrival day coincides with an important event, such as New Year’s, Public Holidays, St Valentine’s Day, etc.., the management reserves the right to deny confirmation of the reservation until full payment is rendered..
This is done to protect the commercial interest against very late cancellations and/or no-shows.